Proofing and changes
Proofing is a service we offer on certain items. Not all items can have proofs created and these will only be sent to the customer by email upon request. It is very important that if you requested a proof, you respond quickly to the proof with approval or changes in a timely manner or your delivery date of your items could be affected. We will not proceed with an order until a proof approval has been received by email. If there are any changes, we will correct these and resend a 2nd proof. Please be certain all changes are mentioned in the original email, no more than 2 proofs will be sent on any order. We will not accept any verbal approval of proofs, all must be done via email.
Turn around time
Turnaround time on most of our items are within 5-7 business days. however, during busy business times, large orders, or special items, more time may be needed to complete your order.
Rush services are available on some orders and will incur a rush fee which will be set based on the items in the order and the time required to complete the order.
We will do our best to meet every deadline set forth by you, however, there are instances where this cannot always be guaranteed.
Most orders are shipped using USPS, however, larger orders will be shipped using UPS or F edEx depending on which will be the most cost effective way. We will package everything so it can make it to you safely. Shipping for larger orders will be calculated and charged after the original invoice is paid as we cannot guess the cost for large orders and want to make certain you aren't overcharged or undercharged.
Returns and refunds
All orders are specifically ordered and customized to customer specifications. Once production has started on an item, no returns or refunds will be provided.
If there is an error on personalization due to an error on our part, you may request a corrected item within 7 business days of picking up the order. No refunds will be issued for these mistakes.
Any spelling errors on the customer's part are the responsibility of the customer. We cannot be held responsible for these errors. There will be no refunds or corrections made on these items. If the customer would like to have the item re-done, fees will apply.
Payment for orders
All orders must be paid in full before work can be started. We accept Visa, MasterCard, American express, and Discover. Company checks are also accepted. We do not accept personal checks. We have also added the ability to pay with PayPal. There is $35.00 returned check service charge, and/or allowable collection and payment fees as allowed by law. If a check is returned, cash only will be used on that order and all orders in the future.
There is a $35.00 late fee for disputed credit card transactions that will be assessed for all disputed card transactions where a customer has not contacted us prior to disputing a transaction. In addition, finance charges at the rate of 2% per month will be assessed on all disputed credit card transactions until payment is received in full.
We reserve the right to modify prices at any time. Due to the ever changing prices of materials, quotes are only valid for 15 days. If you do not approve a quote within this window, a new quote will need to be issued.